ORNAIR Competency Framework
Verified Skills Matrix
Every score on an ORNAIR profile corresponds to an exact, repeatable behavioral standard. Explore our benchmarks below.
Customer Interaction & Communication
Active Listening & Comprehension
Assessed via multi-turn audio recordings
Pronunciation & Neutral Accent
Standard Indian corporate voice rubric
Written Chat & Email Etiquette
Grammar, tone modulation, and typo limits
De-escalation & Conflict Resolution
Simulated angry caller turnaround
Operational & Technical Competence
Touch Typing Speed & Accuracy
Minimum 35-40 WPM with 95%+ accuracy
CRM Navigation & Data Logging
Salesforce/Zendesk simulation sandbox
KYC & Document Verification
Discrepancy detection in synthetic identity sets
Spreadsheet & Workflow Management
Lookup formulas, pivots, and data entry drills
Cognitive & Problem Solving
Multi-Tasking Under Time Pressure
Simultaneous dialer, note-taking, and lookups
Numerical & Arithmetic Reasoning
Billing calculation and discount deductions
Situational Judgment & Compliance
Adherence to confidentiality and POSH policies